KARIGHAR Privacy Policy

Home & business services · Karachi, Pakistan

Effective date: 25 September 2026 · Last updated: 25 September 2026

This Privacy Policy explains how KARIGHAR collects and uses your information when you use our platform to find and book home and business services. It should be read together with our Terms & Conditions.

This Privacy Policy is a plain-language placeholder prepared for the KARIGHAR platform. Please have it reviewed by a qualified lawyer before you rely on it publicly.

1. About KARIGHAR

KARIGHAR ("KARIGHAR", "we", "us" or "our") operates a technology platform that connects customers in Karachi with skilled independent professionals and registered service businesses for home and business services such as electrical work, plumbing, AC and HVAC, cleaning, carpentry and painting.

KARIGHAR is a marketplace and facilitation platform. We help customers discover, book and communicate with providers. Unless we expressly agree otherwise in writing, we do not ourselves perform the booked services, and we are not the employer of independent professionals or the operator of independent service businesses.

This Policy explains how we collect, use, hold, share and protect personal information when you use our website, application and related services (the "Platform"). We aim to handle personal information fairly and in line with applicable Pakistani data-protection and privacy laws.

2. Information We Collect

2.1 Account and profile information

name, phone number, email address and password;
your role (customer, professional or business) and profile details;
for professionals and businesses: skills, services offered, service areas, and business or team information;
identity and verification information such as CNIC and a photo, where required to verify professionals.

2.2 Booking and service information

the services you request, job descriptions and notes;
service addresses and the location you pin on the map;
prices, quotes, schedules and booking status;
messages exchanged with the other party through in-app chat;
ratings, reviews and feedback.

2.3 Location information

To match you with nearby providers, route professionals to your address and enable live tracking, we collect the address you enter and, with your permission, location data from your device. A professional's live location is shared with the customer only while a job is active.

2.4 Payment information

KARIGHAR currently supports cash on completion for most bookings. Where online payment is offered in future, payments would be handled by a third-party payment provider and we would receive only limited transaction information, not full card details.

2.5 Technical and usage information

device, browser and operating-system information;
IP address and approximate location derived from it;
app activity, searches, pages and features used;
logs, diagnostics, error reports and cookies or similar technologies.

3. How We Use Your Information

We use personal information to operate and improve the Platform, including to:

create and manage your account and profile;
match customers with suitable professionals and businesses;
process bookings, enable chat, live tracking and status updates;
verify the identity of professionals and support marketplace trust and safety;
prevent, detect and investigate fraud, misuse and security issues;
provide support and send service and administrative messages;
send marketing messages where permitted, which you can opt out of;
comply with legal obligations and enforce our terms;
analyse usage to improve features, performance and reliability.

4. Verified Professionals

KARIGHAR may verify the identity or credentials of professionals and display a verification indicator. Verification reflects the checks completed at a point in time and is not a guarantee of a provider's conduct, quality, financial standing or the outcome of any job. Customers should still use their own judgement.

5. How We Share Information

The Platform is designed to connect customers with providers, so some information is shared to make a booking work. Subject to applicable law, we may share personal information with:

the assigned professional or business (for example your name, phone number and job address once a booking is confirmed) and, to the customer, the provider's name and contact details;
technology service providers who help us run the Platform, such as hosting, database and authentication (Supabase) and mapping and location services (Google Maps);
professional advisers, insurers and auditors;
government bodies, regulators, courts or law-enforcement agencies where required or permitted by law;
a successor or buyer in connection with a business sale, merger or reorganisation.

We do not sell your personal information.

6. Overseas Storage and Processing

Some of our service providers (for example cloud hosting, database and mapping providers) may store or process personal information on servers located outside Pakistan. Where this happens, we take reasonable steps to ensure the information is handled securely and consistently with this Policy.

7. Your Responsibilities

You are responsible for the information you provide and must have the right to share it. If you provide information about another person, you should ensure you are authorised to do so. Please do not upload sensitive or unnecessary personal information about third parties, and keep your own information accurate and up to date.

8. Cookies and Analytics

We use cookies, local storage and similar technologies for sign-in, security, preferences, analytics and improving the Platform. You can control some of these through your browser or device settings, but disabling them may affect how the Platform works.

9. Communications and Marketing

We may send you service messages (such as booking updates and security notices) that are necessary to provide the Platform. Where permitted, we may also send promotional messages, which you can opt out of at any time using the unsubscribe option or by contacting us. Opting out of marketing does not stop essential service messages.

10. Security

We take reasonable technical and organisational steps to protect personal information, including access controls, authentication and secure infrastructure. Verification documents are kept in a restricted, private store. No system can be completely secure, so we cannot guarantee absolute security. Please protect your account credentials and tell us promptly if you suspect any unauthorised access.

11. Data Retention

We keep personal information for as long as needed for the purposes described in this Policy, and to meet legal, accounting, dispute-resolution and fraud-prevention requirements. When information is no longer required, we take reasonable steps to delete or de-identify it. Closing your account may not immediately remove every copy held in backups or records we are required to keep.

12. Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or request that we delete your account and associated data. We may need to verify your identity before acting on a request and may decline or limit a request where the law allows. To make a request, contact us using the details below.

13. Children

The Platform is intended for adults (18 years or older) and for commercial or professional use. It is not directed to children, and we do not knowingly collect information from children.

14. Changes to this Policy

We may update this Policy from time to time to reflect changes to the Platform, our practices or the law. The current version will always be available on the Platform with its last-updated date. Material changes will be notified where required.

15. Contact Us

If you have any questions, requests or complaints about privacy, please contact us:

KARIGHAR — Privacy

Karachi, Pakistan

Email: support@thekarighar.com

Please include enough detail for us to identify you and understand your request. We may ask for additional information to verify your identity.